N57 Privacy Policy — Malaysia User Personal Data Protection

1 Information We Collect

To provide you with a secure, efficient, and personalised service, n57 collects several categories of personal information. This is collected directly from you, automatically through your use of the platform, or via trusted third parties.

1.1 Information You Provide Directly

During the registration process and your continued use of the platform, you will provide us with information such as the following:

1.2 Information Collected Automatically

When you use the n57 platform, our systems automatically record certain technical information required for smooth and secure platform operations:

• IP address and general location information (country or city level only)
• Device type and version, operating system, and web browser used
• Login and logout session records, including time and date
• Betting and gaming activity history for legal compliance purposes
• Cookie data and session identifiers to maintain your login state
• Technical performance data for detecting and resolving platform errors

2 How We Use Your Data

N57 uses your personal data solely for legitimate and defined purposes. We do not process your data for any other purpose without informing you in advance and obtaining your consent where required.

• Identity Verification and KYC: Verifying that you meet the age and eligibility requirements before using the platform.
• Account management: Providing, maintaining, and updating your user account securely.
• Financial transaction processing: Managing deposits, withdrawals, and financial records accurately and securely.
• Fraud Prevention and Anti-Money Laundering (AML): Monitoring suspicious activity to protect all platform users.
• Customer support: Processing and responding to your enquiries, complaints, and support requests.
• Platform communications: Sending important notifications related to your account, security, and service updates.
• Legal compliance: Fulfilling reporting and record-keeping obligations required under Malaysian law.
• Platform improvements: Analysing usage patterns (in aggregated, anonymised form) to improve the user experience.

3 Legal Basis for Data Processing

Every processing of personal data carried out by n57 is based on one or more valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Your consent: For marketing and non-essential communications, we only process your data after obtaining your explicit consent, which may be withdrawn at any time.
• Contract performance: Processing necessary to provide platform services in accordance with the Terms and Conditions you agreed to upon registration.
• Legitimate interest: Data processing necessary for platform security, fraud prevention, and service improvement, provided such interests do not override your fundamental privacy rights.
• Legal obligation: Processing required under Malaysian law, including AML/KYC compliance requirements and reporting to the relevant authorities.

4 Data Sharing with Third Parties

N57 respects your privacy and does not sell or rent your personal data to any third party for marketing purposes. However, there are certain situations where we may need to share your information with trusted parties:

4.1 Trusted Service Providers

N57 works with third-party service providers that help us operate the platform. These include payment processors such as DuitNow and FPX, identity verification service providers, customer support systems, and cloud computing infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by n57.

4.2 Legal and Regulatory Requirements

N57 may be required to disclose certain information to the relevant authorities when mandated by Malaysian law. This includes requests from law enforcement agencies, court orders, or reporting obligations under anti-money laundering legislation. In all such situations, we only disclose the minimum information required.

4.3 Anonymous Analytics Services

N57 uses analytics services to understand overall platform usage patterns. Data shared for this purpose is in aggregated, de-identified form, meaning it cannot be traced back to any individual user.

5 Cookies & Tracking Technologies

The n57 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the security of your session. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as maintaining login sessions and security preferences. These cookies cannot be disabled as they are essential for your account security.
• Functional Cookies: Saving your preferences such as language, currency, and display settings so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us understand which pages are visited most and where users encounter difficulties. This data is used in aggregated, anonymised form.
• Security Cookies: Detecting suspicious access attempts, bot activity, and potential fraud to protect your account.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the platform's security functions and your overall user experience.

6 Data Security & Storage

The security of your personal data is n57's top priority. We continuously invest in the latest security infrastructure to ensure your information is protected at all times.

6.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data communications between browser and server
• Passwords are stored as one-way hashes that cannot be decrypted
• Two-factor authentication (2FA) available for all user accounts
• An active intrusion detection system (IDS) monitoring platform traffic 24/7
• Periodic security vulnerability scans conducted by independent security experts
• Strict internal access controls based on the principle of least privilege

6.2 Data Retention Period

N57 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, and no longer than that. Generally:

• Active account data: Retained for the duration your account is active and for a minimum of 7 years after account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and AML legal requirements.
• Security logs: Retained for 12 months to facilitate security incident investigations if required.
• Support communication data: Retained for 3 years for reference and dispute resolution purposes.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and the data protection principles we uphold, you have the following rights regarding your personal data held by n57:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you. Requests will be processed within 14 business days.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request immediate rectification.
• Right to Erasure: In certain situations, you may request deletion of your personal data. Such requests are subject to legal record-keeping obligations that may override this right.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we are obligated to cease such processing.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you choose to do so.

To exercise any of the above rights, please contact our privacy team via email at [email protected], stating the specific right you wish to exercise along with sufficient information for us to verify your identity.

8 Children's Data

The n57 platform is strictly for adults aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

If we discover or are informed that personal data of a minor has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered on our platform should contact us immediately at [email protected].

9 Amendments to This Privacy Policy

N57 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. All amendments will be posted on this page with a new "Updated" date.

For material amendments — changes that significantly affect your rights or how we handle your data — we will notify you via your registered email or an in-platform notification at least 14 days before the amendment takes effect.

Your continued use of the n57 platform after any amendments take effect will be considered as your acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.
• Service Language: Malay & English

You may also refer to the FAQ us for FAQ, or visit the page Terms and Conditions to fully understand the contractual obligations between you and n57.